Subject: Formal Statement Regarding Breach of Contract, Misrepresentation,

Lack of Communication and Delays
From the day after installation on February 14, 2019, until June 2021, I made exhaustive efforts to contact the owner of this company, Mr. Marat Sorokko. I requested callbacks through installers, sales representatives, technicians, emails, and office calls. My requests were ignored for over two years. It was only after the Arizona Attorney General’s Office became involved that I finally received a response on June 22, 2021 two years, four months, and eight days after the initial installation.

The Interaction with "Mr. Renat"
The individual who contacted me, Mr. Renat, claimed to be Mr. Marat Sorokko’s brother and business partner. During our initial 90-minute phone call, the stress of the situation became overwhelming.

Broken Promises and Deception
During our first conversation, Mr. Renat apologized repeatedly and committed to making things right at no cost, including:

• A 25% to 30% refund on all energy bills since the installation date.
• Replacing the current unit with the specific model originally agreed upon.
• Installing a custom-made adjustable curb/stand and proper ductwork (downflow plenum) from the unit to the roof opening to resolve critical airflow issues.

Mr. Renat soon retracted these promises. He shifted all communication to text messages and refused to speak by phone. At one point, he claimed he could not find the agreed-upon unit. When I located a compatible unit online myself, he promised to order it, only to admit a month later that he never did. In our final exchange, he refused to correct the exterior ductwork or the curb/stand, offering only a basic 5-ton unit for an additional charge.

Conclusion
While I attempted to follow up with the Arizona Attorney General’s Office, I never received a response and was physically and mentally unable to pursue the matter further at that time. I was heavily medicated, dealing with the side effects of nine different prescriptions while recovering from a Serious Health Issue. The constant lies and games played by this company were more than I could handle.

I am now recovered and fully prepared to hold this company accountable. I intend to expose their negligence and predatory business practices to the public through social media, video documentation, online reviews, and my own dedicated websites to ensure other consumers are protected from this "nightmare" experience.

A Bedroom has been Closed Down for 7 Summers!

This Could Happen To You In Arizona, Hottest State In The Country!