Please Read ALL TEXT PHONE MESSAGES!

You Said That There Was NO DIFFERENCE! It's The Same EXACT Thing! LOOK AT THESE MODELS!

THEY ARE EXACTLY THE SAME! REALLY!!!

CFM, Watts And E.S.P. Are Completely Different!

Completely Different Air Return And Supply!

This AC Unit That Was Going To Save Us 25% To 30, But It Was Never Installed!

Very Nice, Acted Like They Would Do Anything To Make Us Happy.

Read And See How They Treated Us After!

I Knew We Had The Wrong Unit But They Claimed It Was Exactly The Same Thing But It's A Cube Style, Instead Of The Unit We Bid On!! Who Cares What We Bid On! We Choose What Unit You Get Because They Are The Exact Same Thing! TOTALLY WRONG!

Your Top Guy Installed A New Thermostat But Your Top Guy Would Not Replace Old Wiring, Even Though It's In The Agreement! Remember He Had No Work Order/Invoice!

My Brother Handed Your Top Guy Two Thousand Dollars In Cash and Didn't Get A Receipt, Work Order, Invoice, Business Card, Brochure, Model Number, Serial Number, Nothing!

Your Top Guy Couldn't Even Install A New Filter Because He Didn’t Want To Drive To Home Depot. It’s Only 6 Blocks Away!

Take A Closer Look!

Your Top Guy Didn't Even Check To See If Our New Unit Was Level!

Your Top Guy Didn't Drain Our New Unit Properly! Can You See The Waterfalls?

Take A Closer Look!

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Your Top Guy Said Our Swamp Cooler Was NOT Compatible! A Week Later We Found Out It Was From One Of Your Own Technicians! Your So Honest!

So Why Did We They Install The Wrong Unit!

Subject: Formal Complaint: Installation Failures and Professional Misconduct

I am writing to formally address the critical failures regarding the installation at my property, which resulted in the wrong equipment being installed and unacceptable workmanship.

1. Lack of Preparation and Delayed Start
Your lead installer, Hoss, arrived with no materials, no work order, and no invoice. He spent two hours off-site attempting to source basic supplies. This lack of preparation set a tone of unprofessionalism for the entire project.

2. Intentional Substitution of the Wrong Unit
The installation of the wrong unit was not a failure in communication; it was a deliberate choice to install a cheaper model that is easier to set up on a completely rusted-out curb. Richard was fully aware of which model was required, as he had to bid and compete for the job specifically on the Coffin Style model. Instead, the individual running your company decided we were getting what he wanted. Imagine that happening to you as a customer.

3. Poor Workmanship and Property Damage
The installation was performed without the standard materials that should have been prepared in advance:
Exterior Ductwork (Plenum): This should have been measured and fabricated at the shop as one solid piece. Instead, it was pieced together in three parts, resulting in an oversized and sloppy construction.
Lack of Sealing and Property Damage: Because the base of the plenum was not sealed, water leaks have destroyed our ceiling. I, the homeowner, had to personally seal the base of the plenum to stop the ongoing water damage. When the installer saw the damage, his only response was, "We’ve gotten much better at that!"

Forced Remediation: Your team only returned to remove the dangerous, rusted-out curb because the finance company mandated it. While they eventually replaced it with adjustable jacks and wrapped it for a finished look, this was only done to satisfy the lender.

4. Failure to Perform and Financial Impact
The level of dishonesty regarding the timeline and the disregard for professional standards is sickening. This unit is incapable of cooling our house down enough to even turn off, resulting in extremely high utility bills. Furthermore, because of this ongoing failure, we have had a bedroom shut down for eight summers now.
I expect a prompt response regarding how you intend to rectify the unit type and compensate for these excessive costs and the loss of use of our home.` bv

"No management. Marat Sorokko (the owner) has ignored my outreach for years. If you’re looking for a business that actually communicates or cares about feedback, look elsewhere."

"Who is actually running this show? It’s clearly not the so-called owner, Marat Sorokko, who is completely MIA. Instead, we were left with a worker who, failed to finish the project, and then had the audacity to try and overcharge us for the privilege! To top it off, he pulled a bait-and-switch on the equipment, installing a different model than what was originally bid. Unprofessional, dishonest."

"Total lack of integrity! Richard the salesman flat-out lied, promising they did come out to look at the job and that we didn't even need to be home for it. They never showed. Instead of doing their due diligence, they did a 'satellite bid' with no measurements and no dimensions. This company doesn't plan; they guess. It’s no wonder the 'owner,' Marat Sorokko, won’t respond the whole operation is a mess from the sales pitch to the execution."

So What Did I Learn?

ONLY ONE MODEL HAS FAN ONLY! We Did Not Get That Model!

I Would Not Sign The Finance Papers Until The Job Was Complete, they had to come back and finish the job!

Mr. Marat, I Have A Strong Feeling Your Doing Learn On The Job Training!

He Never Checked Airflow, Air Temp, And Would Not Setup WiFi On Mobile Phone Right After Installation!

Makeshift

A Bedroom has been Closed Down for 7 Summers!

This Could Happen To You In Arizona, Hottest State In The Country!